SHIPPING & RETURNS

  • SHIPPING in 2-5 working days
  • NO SHIPPING ON WEEKENDS OR HOLIDAYS
  • FASTER SHIPPING available for an extra fee, email us at he[email protected]
  • Returns are accepted upto 30 days from purchase.

SHIPPING

WHEN YOU PLACE AN ORDER FROM ATELIER AZADEH YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION FOR YOUR RECORDS.

PLEASE ALLOW 3-4 BUSINESS DAYS FOR ORDER PROCESSING, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. THIS MAY TAKE LONGER DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND DURING A MARKDOWN PERIOD. PLEASE NOTE, ATELIER AZADEH  DOES NOT SHIP ON WEEKENDS AND MAJOR HOLIDAYS.

AT THIS TIME WE DO NOT OFFER AN EXPEDITED SHIPPING OPTION.  

ATELIER AZADEH IS UNABLE TO SHIP TO APO OR FPO ADDRESSES. ALL ORDERS WITH APO OR FPO ADDRESS WILL BE CANCELLED. WE APOLOGIZE FOR THE INCONVIENCE. 

ATELIER AZADEH WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE LEFT OUR DESIGN STUDIO. IN THE EVENT THAT A PRODUCT IS OUT OF STOCK OR BACKORDERED, YOU WILL BE CONTACTED AS SOON AS POSSIBLE BY OUR CUSTOMER SERVICE TEAM.

ATELIER AZADEH  IS NOT RESPONSIBLE FOR ITEMS LOST, DAMAGED OR STOLEN IN TRANSIT. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.

ALL ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR CANCELATION, RETURN OR EXCHANGE.

INTERNATIONAL ORDERS

ATELIER AZADEH SHIPS INTERNATIONALLY. PLEASE EMAIL US IF YOU HAVE ANY QUESTIONS ABOUT YOUR SPECIFIC COUNTRY.

ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST AT CHECKOUT. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS, DUTIES, TAXES, AND FEES UPON DELIVERY.

UNFORTUNATELY, WE ARE UNABLE TO CALCULATE THESE CHARGES BEFORE YOUR ORDER IS PLACED. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS.

RETURNS AND EXCHANGES – NORTH AMERICA

TO INITIATE A RETURN, PLEASE CONTACT US THROUGH THE CONTACT FORM ON OUR WEBSITE.  PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR INQUIRY.

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE.

ATELIER AZADEH ALLOWS RETURNS WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.

A FULL REFUND, LESS THE ORIGINAL SHIPPING COST, WILL BE ISSUED IMMEDIATELY UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO POST TO YOUR ACCOUNT.

IF ATELIER AZADEH DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE VIA THE CONTACT PORTAL ON OUR WEBSITE.

RETURNS AND EXCHANGES – INTERNATIONAL

TO INITIATE A RETURN, PLEASE CONTACT CUSTOMER SERVICE VIA THE CONTACT PORTAL ON OUR WEBSITE.

ATELIER AZADEH ALLOWS RETURNS WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN. RETURN SHIPPING WILL BE PAID BY CUSTOMER.

A FULL REFUND, LESS THE ORIGINAL SHIPPING COST, WILL BE ISSUED IMMEDIATELY UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO POST TO YOUR ACCOUNT.

IF ATELIER AZADEH DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE VIA THE CONTACT PORTAL ON OUR WEBSITE.